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IT Coaching

Presentation
By his presence in your offices, your IT Coach will work closely with your team and become your adviser. He will ensure that you system is upgraded as necessary, anticipate systems crashes, solve user problems and help to consolidate the training given to users. In addition a HelpDesk is accessible to the client co-ordinator (by telephone, fax or e-mail).

The advantages of the IT Coaching formula

	Customised service NETiKA’s IT Coaching formula provides clients with the resources they need, when they need them and for the time they need them. Your coach knows you; when he is at your company, he works for you, in your interests and under your supervision. He is available to your users, he listens to them, helps them, deals with any system crashes, etc
	Flexibility During the installation phase and during the first few months, a new IT system requires particular attention. The IT Coaching formula is flexible and is adapted automatically to your needs: the rate of interventions can be adapted quarterly. Your coach is your adviser and, for more complex needs, your best interlocutor.
	Adaptability In an area where technologies are developing rapidly, it is important to make the right choices at the right time. Today, only a pluridisciplinary team certified by the leading computer companies (Apple, Compaq, Cisco, Dell, Microsoft, HP, etc.) with the experience obtained in dealing with several hundred clients can reasonably ensure the system’s adaptability in line with changing needs and technologies.
	Controlling costs For companies under a certain size, IT management is a thorny issue because of the hidden costs of an in-house team. The IT Coaching formula enables your team to devote their time to their core business. Our formula offers clients a more interesting hourly rate and priority interventions in the case of an emergency.
	Dynamism All NETiKA employees share the same passion for the IT sector. The IT Coaching service allows you to benefit from their dynamism and an IT coach fits in easily with your team, working in close co-operation on a friendly basis.
	Efficiency Your coach is not left to his own devices like an in-house IT engineer: he shares his information and problems with the whole NETiKA team. He can benefit from the experience acquired at numerous other companies and this is your guarantee that he will find the right solution for your company. If he is sick or on leave, your coach will be temporarily replaced by another "ITMagician", if you want.

Financial description

On the basis of an estimate of the resources required, the IT Coaching services – and as far as possible al other services – are paid for monthly (interim payment on the 15th of the month by direct debit).
In addition to the IT Coaching report sent to the client after each intervention, a monthly report listing all the services provided is sent by fax.
A statement showing the services provided and the interim monthly payments is drawn up at the end of each quarter:

• If the balance is positive, it is carried forward to the next quarter. If this balance is structural, the interim payment can be adjusted downwards.
• If the balance is negative:
  - either the interim payment is adapted so as to produce a zero balance for the next quarter and the balance is invoiced at the normal rate
  - or the amount of the interim payment is left unchanged with the a reduction of 5% in the preferential rate (increase).

Implementation

In concrete terms, we visit you periodically, at fixed times, determined by common agreement in advance. On the day of a scheduled visit, the co-ordinator will have drawn up a list of “tasks” which the coach will carry out in order of priority.
The only obligations of our IT Coaching formula are:

• a fixed periodicity (which can be reviewed every 3 months)
• minimum modules of 3.5 hours, twice a month
• a monthly interim payment on the 15th of each month by direct debit.

These parameters enable us to plan our schedule as closely as possible and therefore keep the cost of our service as low as possible.