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NETiKA Internet & Mobile Solutions offers a series of CRM related services. This term, which is nowadays somewhat hackneyed, covers the full range of solutions and services that a company can put in place in order to improve its relationships with its prospects and customers.

In this way the concept of CRM includes support/helpdesk activities, management of relationships with prospects, monitoring sales, history of the customer relationship, statistics and reporting, in other words all activities related to customer relationship management before, during and after the sale.

NETiKA Internet & Mobile Solutions does not propose out of the box solutions. We view the CRM problem as a whole for the benefit of the client with an important impact on business line processes. It is illusory to believe that installing a CRM solution can be accomplished without changes within a company. That is why NETiKA Internet & Mobile Solutions always proposes tailor-made solutions, integrating from the outset the reflection of a Business Analyst.