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The problem of Small and Medium-sized Enterprises / Organisations
Relatively speaking, SMES and international organisations have the same IT needs as large companies: elaboration of strategic choices, installation, management, protection, repairs, support, training, assistance, development, co-ordination, advice, etc.
By its size, a large company can easily put in place a team combining a wide range of expertise and complementary experience. No SME can do that. Those employing less than 50 people cannot justify employing an in-house IT specialist, while the others can at most recruit one such expert per 50 to 100 workstations.
An in-house IT manager, is a solution but ...
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Is your company bug enough to justify the fixed cost?
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Sometimes he is snowed under with work, sometimes he has nothing
to done. He therefore represents a fixed overhead in an structure with variable
needs. |
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He will not be expert in all areas and his experience will be
limited to your installation. How will you be able to upgrade your IT system in
areas where he does not have sufficient experience or know-how? What will be
the impact of this lack of knowledge or self-training needs on your investment
choices?
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Do you have the necessary know-how to recruit and manage an IT
specialist? What will happen if the person you recruit is not up to standard?
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Do you allow him to devote several weeks a year to training or to
purchase "laboratory" products, in order to complete his training and keep
up-to-date with the latest technologies? Has he had the opportunity to discover
the pros and cons (risks) of a product before implementing it at your company?
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Can you replace him easily? Can you afford to lose him suddenly,
for example over a disagreement about increasing financial needs?
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What do you do when he goes on holiday? When he is off sick? IT
has an impact in all ears of your business and the slightest error can have
serious negative effects on the efficiency of your operations. |
Too many companies are today prisoners of their IT system, because
they have not made the right choices, both as regards products and the skills
that they use.
NETiKA offers you a complete solution adapted to your needs, at a
very affordable price.
NETiKA offers you all the advantages of a large IT department
worthy of a large company but on a part-time basis, on the scale of a small or
medium-sized enterprise/organisation :
"SME Services": formulas designed for small and medium-sized enterprises/organisations
Working closely with dynamic SMEs and international organisation, all confronted with rapid technological developments, our team has evolved since 1983 in line with the activities of its clients. With "PME Services", you no longer need to worry about the quality of your IT system. This leaves you free to focus on your business.
In a nutshell, our service means that we operate as your IT department. Our specialists provide full �part-time� management, based on several packaged formulas proposed by SME Services:
- Coaching IT
By his presence in your offices, your IT Coach
will work closely with your team and become your
adviser. He will ensure that you system is upgraded
as necessary, anticipate systems crashes, solve
user problems and help to consolidate the training
given to users. In addition a HelpDesk is accessible
to the client co-ordinator (by telephone, fax or
e-mail). The only obligations: a fixed periodicity,
which can be revised every 6 months and minimum
� day modules (3.5 hours). These parameters
enable us to plan our schedule as closely as possible
and therefore keep the cost of our service as low
as possible
-eMonitoring
can monitor on a permanent basis the condition and
performances of the IT infrastructure of its clients.
This has numerous advantages:
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- A proactive management of servers sometimes allows technical
problems to be anticipated and avoided.
As soon as a problem occurs, the control screens alert the helpdesk, often
providing it with information about the precise origin of the problem.
In the event of a problem, a preliminary distance analysis enables us either to
resolve it rapidly, or to prepare and optimise on site action.
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- Package d�heures
The recurrence of IT Coaching and eMonitoring forumlas has numerous advantages
for SMEs but we also offer a reactive formula based on "hours packages". By
reserving a package of hours, companies can benefit from a more advantageous
hourly rate and priority service.
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- CareBackup
Via this formula, NETiKA carries out a quarterly check-up of your backup system
and makes available to you a compatible disaster recovery system in case of
need.
Last but not least, NETiKA offers each of its clients a long-term
partnership on which they can really count.
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