Support for changing to a new information system
We provide our clients with state-of-the-art
IT solutions.
However, the adoption of a new information systems
is not simply a question of installing and learning
how to use the new tools. It also represents a cultural
change which requires active support from the publisher,
for both decision-makers and users.
The support that we offer facilitates a better
understanding of the concept and the involvement
of the teams in the change, with a view to optimising
the deployment of the new tools.
We deliver the following service.
After sales consultation
One of our Senior Functional Analysts
(SFA) will study the client’s needs in order
to develop an optimal solution in terms of the client’s
specific characteristics.
Analysis of existing processes
Analysis of existing software
Analysis of needs
Analysis of necessary adaptations and parameterisation
Analysis of data recovery
Computerisation support
As soon as the contract is signed, a Project Manager will oversee the complete implementation of the Netika solution. For projects for major companies, we can work in partnership with an outside consulting firm, having the necessary expertise and availability to implement successfully the project.
Data recovery
In order to facilitate the implementation
of the various modules, we always carry out an analysis
of the recovery of existing data.
If it is economically and technically feasible
to recover existing data, this reduces the user
workload and avoids the need to enter data again.
Many of our clients have already used this service.
The data entry teams are managed either by our Project
Manager in consultation with the client’s internal
steering committee, or by the consulting firm working
in partnership with Netika.
Installation
We install all software necessary for the solutions that we sell.
Training
We have considerable experience
in training client employees in the use of our software.
Training is provided by experienced trainers with
practical experience of the real estate business
line. The programme varies according to the profile
of the users.
It is to be noted that the modules of the 'Netika
RE Online' range are Web applications whose use
is very intuitive. They therefore require very little
training.
User support
We provide a full user support service, either by hot line (e-mail or telephone) or on site.
Annual maintenance
For the maintenance of applications, we have set
up a technical structure composed of several Technical
Account Managers (TAM).
The TAM is the client’s special contact. He
or she is aware at all times of the client’s
needs, adaptations or work to be carried out as
part of the client relationship. The TAM will ensure
the smooth functioning of the relationship between
your company and us.
Hot line
(e-mail or telephone during working hours)
Mailing
for updates, upgrades, corrections
Tele-maintenance
and guarantee of continuity of service
Expert Service
We also offer our Expert Service which meets the needs of tailor-made developments, the customisation of applications and the creation of specific reports.
Tailor-made development
An analyst-programmer will carry
out an analysis of the user’s needs and will
draw up a mission statement which will be used as
the basis, after approval, of the developments.
These developments can involve, notably, new software
processes, the customisation of Web applications
and even complete new modules
Reporting
The basic modules of the applications
include a certain number of synthesis statements.
Other specific reports can be created by us, on
request.
For personal analysis needs, we
offer two complementary solutions to users:
1- All
the lists and reports which appear in the applications
can be exported to Excel.
2- After
specific training, users can carry out their own
database searches, using tools such as Access, Crystal
Report, Business Objects, etc.
We also produce simplifying 'views'
(SQL views) to enable users to optimise their work
on Oracle tables.
Interface with outside software
We can develop all interfaces with
outside software.
